Kudoos to
the Flamingo Resort in Las Vegas. I am
here for a week of training that is taking place at Caesar’s Casino and Resort. Being the typical travel agent (cheap) I was
having a hard time justifying the price to stay at Caesar’s and decided to stay
across the street at the Flamingo Resort, a member of the Caesar’s family, for about
a third of the price.
The Flamingo
has been great. I am in one of the FAB
rooms that was recently renovated. The
room is large and modern with faux wood floors and has plenty of accessible
outlets. The bathroom is also large –
full counter with lots of surface and a large deep tub. Best of all everything
is very clean!
Now for the
story, I returned to my room about 7 pm and found a letter stating power and
water would be turned off from 12 midnight to approximately 10 am the next
morning for maintenance. Along with the
letter they left 2 bottles of water (always appreciated) and 2 glow
sticks.
Ruth at the
front desk was very helpful. At first
she offered to change my room. Not my
first choice because I had been here for two days and am settled and
comfortable. So she offered me a spa
pass to shower and primp so that I could get ready for my 8 am meeting the next
morning. A little inconvenient but I can
live with that. Funny thing while
standing in line I was listening to other guests complain, demand room changes,
comps and etc. I really felt sorry for
the staff. They did not decide to turn
the power and water off, but they just had to listen to the complaining. Most guests were offered a food and beverage
credit. In some cases, the value of the
credit was more than they paid for the room and in my case, a visit to the
spa. This morning while visiting the
spa, something I rarely get to do (perk) I got to thinking about maintenance in
these large buildings and thought, ok when is a good time to shut down a tower of
rooms in Vegas? Can any resort really
afford to shut down an entire tower even for one day? Guests expect a certain stand when staying at
a resort and that standard has to be maintained even if it means a little inconvenience
for some guests. Thank Flamingo Resort
for handling this matter professionally!
