Weary of online booking, clients return to travel agents

This is a great article by Charisse Jones, of the USA TODAY.  She discusses leisure travel vacations increasingly booked by the old fashion travel agent.  "This is For some travelers, do-it-yourself booking is losing its luster. A study by Forrester Research found that in the first three months of this year, 28% of leisure travelers in the U.S. who booked their trips online said they'd be interested in going to a good traditional travel agent. That's up from 23% in 2008. Another Forrester report finds that the number of leisure travelers who enjoyed using the Web to plan and book their vacations dropped to 46% last year, down from 53% in 2007."  Check out the rest of her article   For the most part I agree with everything she says.  However, not all travel agencies charge a fee for their services.  As an agent, when we make a reservation for a client, we are paid a commission by the vendor.  A travel agent that charges a service fee, depending on the service, is often earning double commission.